Have questions?

General Questions

We sell digital patterns only, so you can buy the pixel-perfect pattern for your size, from anywhere in the world. Your digital pattern will be available in your personal account, which can be downloaded at any time.

Do I need to have pattern-making skills?

Thanks to the Fayma technology used, no pattern-making skills are required.

How does Fayma technology work?

The unique technology is what makes these patterns different form the rest, by generating every pattern anew it turns your measurements into customised patterns. You’ll no longer need to worry about standard sizing; these patterns will maintain all the design features you love while making sure you can achieve the perfect fit.

Once you’ve bought your pattern, update it with your measurements and the custom pattern will be generated digitally for you to print at home, at copy shop or applied as a projector file.

What if my figure is not standard?

Due to the customised pattern building technology, you can still enjoy a pattern that’s made to fit your figure. As well as using your measurements, we analyse visual aspects of your figure to achieve perfect pattern that takes into account individual features.

How Fayma is different from other sewing pattern shops?

Fayma takes into account the figure features of individual people, and offers more than just standard sizing. Customisation through the scaling of a standard pattern can lead to losing the base integrity of a design at some point.

The Fayma algorithm creates incredibly accurate patterns for individual sizes, taking into account all the features of the figure, sustaining base integrity of design.

WEB and APP

How do I contact customer service?

Please fill out the Contact Us form, or reach us by email: help@fayma.com.

How to create a wishlist?

Create your customer account and easily add products to your Wishlist. To add products to your list, click on the small heart on the product pages. Click on the heart in our site menu to view your Wishlist.

If you are an unregistered user, you can also save your favorite designs to a Wishlist, but those selected designs will only be stored for 7 days, after which the page will be updated, and the information will disappear.

How do I find a specific item?

Via categories and filters, or via the search bar.

Can I buy sewing pattern without the app?

Yes, you can purchase a pattern without the app in the web version of the store. In order to download the pattern, you need to create a measurement profile. At this stage, you can use an app or You can do it thru Web-shop. Measurements, that are needed in order for our unique algorithm to generate a pixel-perfect pattern for your size.

How can I enter my measurements into the App?

Log in application with the same username as on the web, please go to My Profile section 'Measurements' and click 'Make Profile'. Instructions of the app will guide you further.

Do I need to download the Fayma App?

App is optional. You will need access to the app to upload your measurements more convinient. The app can be installed for free on Android and iOS devices and there will be simple instructions to show you what you need to do.

Here You can find APP

Apple Store

Google Play

I am not able to download the app - it just keeps pending, and it is not possible to download.

Please restart your phone, it may be an issue of the mobile phone operating system.

When I sign into the app to enter my measurements, the app does not recognize that I have purchased the pattern.

Please make sure you are signed into the website and application with the same login.

Account Information

Why do I need to register?

Given the fact that we provide patterns for individual sizes for each user, data is stored in your personal account, so you only need to add measurements once. A personal account is needed to guarantee proper monitoring of your purchases.

In addition, a personal account allows you to participate in our affiliate program, as well as save multiple profiles with different size settings.

How do I create an account?

Registration is free, quick and easy! Just go to the sign in page and follow the instructions. You should get an email confirmation shortly after registering. Please remember to check your junk or spam folder.

How can I change my contact details?

Navigate to your personal account, and choose Update Data in the Edit Account section.

How do I change my login?

Go to "My profile", click "Edit my info", there in the e-mail address field type the new e-mail address.
The following text will appear: You requested to change your email to xxxx@xxxx.com.
Activate the link sent to your new e-mail.
You can now log in with the new login/email, all information will be synchronized.

How can I change my contact information?

Navigate to your personal account and go to Edit My Info. Just click Update Info once you’ve made your changes.

How do I access my invoice?

Login to your Personal Account, choose the order concerned in your Order History section and click on "Download my invoice”.

How can I delete my account?

Please go to My Profile select Delete Account in the Edit my info section. After that, all designs you've already purchased will only be available for download in previously sent emails.

What should I do if I forgot my user password?

Please use the Get magic link or 'Forgot password' option.

Order information

How do I place an order?

You can place an order on our website or via the app as soon as you’ve created an account. You’ll just need to visit the product page of the pattern you’d like to purchase and follow the steps from there.

What will be included in my order?

You will receive zip file containing your pattern PDF, full list of measurements of the profile the pattern was generated with and an instruction how to assamble the pattern. Along with your pattern you will receive a detailed sewing instruction, which will provide guidance every step of the way.

What payment methods are accepted?

We are accepted secure payments with PayPal, payment cards in the web and Google Pay/ Apple Pay in the relevant mobile apps.

Can I change or cancel my order?

Yes you can cancel your order, but only if you have not finalised the pattern. Finalising the pattern means if you have added an existing measurement profile or created and added a new measurement profile to the purchased pattern.
If you have further questions, please email: help@fayma.com.

Why is my order compressed in an archive file? How do I open zip files?

Files are compressed in archives so that they are not lost or damaged during the download process. Unzip the folder and access all files inside.
You can use any of the available free archivers, for example:

7-Zip for Windows https://www.7-zip.org
Bandizip for MacOS https://bandizip.en.uptodown.com/mac

Measurement Profile

How can I enter my measurements into the App?

Log in application with the same username as on the web, please go to My Profile section 'Measurements' and click 'Make Profile'. Instructions of the app will guide you further.

What system of measurement do you use?

We support both metric and imperial measurement systems.

Can I create a pattern for someone else?

Yes, you can. Within your account, you can add an unlimited number of sub-profiles.

To make this easy, before you create any measurement profile, you’ll be added to choose a name for it. This will make your measurement profiles easy to navigate and apply whenever you are generating your bespoke pattern.

Can I take measurements without any assistance?

We highly advise to have some assistance as measuring on your own can be challenging and have an affect on the accuracy of the measurements.

Why there are more measurements required than for a typical standard pattern?

The uniqueness of these patterns hides within the fact that they are bespoke and are not derived from standard patterns. Each item of this pattern solution is generated from scratch using body measurements of an individual as an input data. The number of measurements is optimal to pass the unique features of the body through the measurement profiles.

How can I edit my measurements?

Please, go to your Profile section "Measurements", choose the measurement profile you wand to edit, click the "Edit" button, change the values of your measurements, save your profile.

What does an "Unusual measurement" mean?

Measurements are marked as unusual, if comparing with other measurements of your profile, they are out of range. It is a technology developed to avoid accidental mistakes while entering the measurements.

Why can't I save my profile with unusual measurements?

You will not be able to save your measurement profile, If the measurement is incorrect and out of range comparing with other measurements. Please contact Customer Support to get a consultation.

Will the measurement aplication save my measurements, if I come back later and continue the measuring process?

If You use APP, Your profile data will be saved and you will be able to continue the measuring process.

If my measurements change, do I have to repeat my order (buy once more)?

Every order is generated for a particular measurement profile you have at the moment of finalising the pattern. If your body measurements change, you can create a new measurement profile or edit the previous one and purchase a new pattern.

Why there are more measurements required than for a typical standard pattern?

How can I delete a measurement profile I won't be using?

Select the spare profile in the application and swipe to the left to delete it. On the web page, go to the incorrect profile and press edit or delete.

Does a new measurement profile requires new account?

You don't have to register a new account every time you need a new profile, there is an unlimited number of measurement profiles that you can create under one account.

Digital Pattern

How can I get my pattern and where do I find my digital patterns?

Your digital patterns are available in your personal account at any time in the My Patterns section of your account and in your email inbox, where you can also download your pattern.

Which countries do you deliver to?

We sell digital patterns only, so you will have immediate access to your patterns from anywhere in the world. After purchase, your digital pattern is available in your personal account, which can be downloaded at any time.

Do you have patterns for Children or for Male?

We offer patterns only for women.

Would you consider making a custom pattern?

Unfortunately, we do not offer creating customized designs. Our pattern collection offers a broad spectrum of styles, maybe you can find something that is suiting for your special occasion.

Is it possible to get a ready to wear pattern in a standard size?

This solution offers bespoke patterns only and those are based on individual measurements. With Fayma app you can create multiple profiles for yourself and others.

Can I buy a sewing pattern without the app?

You can purchase a pattern without the app in the web version of the store, however, in order to download the pattern, you will need to create a measurement profile. The measurements allow our unique algorithm to generate a pattern made to match your size.

What does it mean: "Half Pattern Option"?

Half pattern option contains half of each symmetrical pattern piece.
This ecofriendly option allows to save time and resources on printing and assembling your pattern. Pattern pieces that have the name “flip” on them need to be flipped to either create the other symmetrical pattern piece or the other half of a single pattern piece.

Why has my pattern more darts than a standard pattern has?

Darts give the garment neccessary volume in the right areas of the body.
Bespoke pattern differs from standard with its ability to translate the unique shapes of the body into two dimentions of a pattern and into a garment that fits when it is sewn.

Will the pattern fit for a body with rounded back?

We have successfully tested our patterns on very different body types, also ones that have rounded back.

Will the pattern fit for a body with full lower abdomen?

We have successfully tested our patterns on very different body types, also ones that have full abdomen.

Will the pattern fit for a body with large cup sizes?

You will measure at least two types of bust circumferences, also back width and upper bust width, these body measurements will define main proportions of the bodice. In the meantime, arm measurements will guarantee that the armhole length and depth will be coherent with your body measurements.

Will the dress pattern fit, if my size for tops differs from the size for trousers or skirts?

Yes, it will fit. This bespoke pattern solution doesn't apply adjusted standard patterns, every pattern is built anew using only body measurements of an individual.

Why does the sewing pattern look different from the technical drawing?

Depending on the size and individual features, the number of seams and darts may vary.

Why does the sewn garment on me look different than on the model?

If your height and figure parameters differ from the design's figure, then the finished garment may sit on your figure differently.

Why doesn't the sleeve cap seam length match the armscye length?

Most of the sleeves has an ease intended, please follow the sewing instructions for more detailed information.

Why doesn't the line lengths match each other when I put two pattern pieces together?

There might be a gatehring or an ease implemented in the pattern, please check the sewing instruction for more information.

PRO Patterns

What does Pro Patterns offer?

PRO offers block patterns that a person with more advanced skills can draft into any desired garment . Fayma main collection patterns are created using block patterns that are built using individual body measurements, with PRO we give the opportunity to our clients to create personalized designs that will fit.

Does the PRO Patterns allow me to customise my designs?

If you want to create your own design, please take a look at PRO section of our website. There you will find a collection of block patterns that you can print and design according to your idea.

Is there an allowance for ease added in PRO Patterns?

Yes, every PRO patern has an ease added, its value is mentioned in every pattern description.

Do I need to add seam allowances to PRO Patterns?

PRO Patterns has no seam allowances, those are added after the drafting process.

Are there standard size PRO Patterns available?

No, we offer only customised patterns.

Printing

Can I order a printed pattern?

Unfortunately, we don't offer print service, our product is digital. After purchasing the pattern, body measurements are entered in App and you receive a zip folder with PDF files of the chosen pattern and its sewing instruction. Pattern pieces can be printed on a home printer or at copy shop. We offer multiple size format options.

How to print a pattern correctly?

For your convenience, we offer the following print formats:

Projector file
A4 (W 21.0 cm x H 29.7 cm)
A3 (W 29.7 cm x H 42.0 cm)
A2 (W 42.0 cm x H 59.4 cm)
A1 (W 59.4 cm x H 84.1 cm)
A0 (W 84.1 cm x H 118.9 cm)
Letter (W 8.5 in x H 11.0 in)
Legal (W 8.5 in x H 14.0 in)
Tabloid (W 11.0 in x H 17.0 in)
Roll90 (90 cm/35.4 in)
Roll100 (100 cm/39.4 in)
Roll110 (110 cm/43.3 in)
Roll120 (120 cm/47.2 in)
Roll130 (130 cm/51.2 in)
Roll140 (140 cm/55.1 in)

Tip: In your printer settings, make sure that for “Actual Size” or “Custom Scale: 100%” is selected.

Print the page with the test square first to make sure it is the right size.

If you have any problems or questions, please contact us by email: help@fayma.com or use the Contact Us form here, and we will do our best to help you.

What does it mean: "Change Print Size"?

If you have made the wrong decision you can change print size once. Go to My Patterns and click on "Change print size". You will be able to change the pattern print size for the measurement profile it was originally ordered with.

Do you have projector file options?

Yes, we offer projector files.

Patterns are printing in a small scale, although ‘Custom Scale: 100%’ is selected in printer settings.

Please make sure that you have chosen a suitable print size to your printer size.

The test squere doesn't match the specified values.

The test square is an accurate 'point' of reference. In your printer settings, make sure that ‘Actual Size’ or ‘Custom Scale: 100%’ is selected.

Pattern Layout

How to "read" the pattern? What is the function of each line and marking?

The lines and markings on the pattern are explained in sewing instructions introductory section"Symbology".

I think that there is a defect on my pattern. What do I do?

Please contact us via email at help@fayma.com if you think the pattern has a defect. Please specify the design number, and attach photos or screenshots. Or use Contact Us form.

Why is every pattern piece in a seperate file?

For all print sizes that are not Rolls or large size sheets, every pattern piece is a seperate file to make it more easy to recognize each peace and seperate from others after printing.
In case the pattern pieces fit on one sheet, then file contains more than one pattern piece that are listed in the name of the file.

Why are the parts "redistributed" in the sewing pattern layout?

To place them compactly.

Is the layout of the pattern details intended for cutting out on the fabric?

No, it needs to be adjusted. Layout of the pattern pieces are not ready to be put on the fabric and cut, you need to cut out every paper pattern piece and arrange them on fabric according to the width and possible print or texture of it.

Do I need to add a seam allowance?

No, the seam allowance has already been added and marked out on the pattern. With the exception of Fayma PRO, it is the pattern collection with no seam allowances added.

Where can I find the list of all seam allowances used for the pattern?

The seam alllowances can be found on the pattern. Seam allowances for particular seams can be measured on the pattern (the distance between black cutting line and grey sewing line).

Where can I see how the pattern will look like when assambled?

You can find a visual example of the pattern in sewing instructions section Pattern Pieces. Ifyou haven't made your order yet, you can find the sewing instructions PDF preview on our web by the pattern description.

Sewing Instructions

How will I know how to sew a particular design?

Along with your pattern you will receive a detaild sewing instruction, which will provide guidance every step of the way.

How can I make sure, if the sewing instruction will have enough information?

You can find the sewing instructions PDF preview on our web or app by every pattern description in product page.

Do I have to print the sewing instruction?

No, you can open it on any device that supports PDF.

I didn't receive a sewing instruction.

Please contact us via email: help@fayma.com. Please specify the order number, if possible.
Alternatively, contact us via Customer Support.

Why is there such difference between approxiamte minimum and maximum amount of fabric?

Without knowing the width of the fabric and measurements , for now we can only predict the amout of fabric needed.
Since the range for measurements that we can provide our patterns for is large, it is also significant for necessary fabric quantities.

Where can I find how much fabric will I be needing?

The amount of approximate fabric needed is shown in sewing instructions introductory section"Things You Need". As We provide customised product according to each body, fabric layout is different on each case.

Where can I find an information on different stich types and other speciffic terms mentioned in the sewing instruction?

The last chapter of each sewing instruction is Glossary. There you can find brief information on types of stitches, speciffic actions done in the sewing process and terms used in the instruction.

Can I use different fabrics from the ones that are suggested?

We advise to choose fabrics that are similar to the materials we suggest by composition, elasticity and weight.

On which side of the fabric do I put my pattern pieces?

You put your pattern on the wrong side of the fabric. Sewing instruction contains step by step information on how to cut the fabric.

Do I need a serger?

Sewing instruction contais a section "Sewing suggestions", there you will find various recommendations on how to sew without a serger.

Why does my sewing instruction says to hang the cut fabric pieces for 24-72 hours?

This is a step which we include in sewing instructions for bias cut garments. The bias grain can deform the garment by its own weight.
If you hang the cut fabric pieces on a hanger for 24 to 72 hours, it will stretch. After that you put the pattern pieces on the distorted fabric pieces and correct the cut lines, and continue the sewing process.

There are missing fusible interfacing pieces in my pattern.

Fusible interfacing don't have seperate pattern pieces. If the fusible interfacing is only used in parts of a pattern piece, it is named to describe its location. Please follow the sewing instruction to learn which of the pattern pieces or areas need to be fused.

Why do I need to put the pattern on the right side of the fabric to mark the pleat placement?

You put the pattern on the right side of the fabric to mark the pleat location for better visual. It is easier to fold the fabric to create a pleat, if you see the result.

Why do I need to press the seam allowance open to press it on one side right after that?

This technique makes the seam more flat and neat.